At Tip Top SkinCare, customer satisfaction is our top priority. We want you to feel confident when shopping with us. If for any reason you are not completely satisfied with your purchase, we are here to help.
Returns
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We accept returns within 7 days of delivery.
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To be eligible for a return, your item must be unused, unopened, and in its original packaging.
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Due to hygiene and safety reasons, we cannot accept returns of products that have been opened, used, or damaged after delivery.
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To complete your return, we require a receipt or proof of purchase.
Refunds
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Once your return is received and inspected, we will notify you via email.
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If approved, your refund will be processed, and the amount will be credited back to your original payment method within 5–10 business days.
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Shipping costs are non-refundable. If you receive a refund, the return shipping fee (if applicable) will be deducted.
Exchanges
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We only replace items if they are defective, damaged, or incorrect upon arrival.
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If you need to exchange an item for the same product, please contact us within 48 hours of delivery.
Non-Returnable/Non-Refundable Items
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Opened or used skincare products.
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Items purchased during promotions, clearance sales, or with discount codes.
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Gift cards and free promotional items.
Order Cancellations
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Orders can be cancelled within 12 hours of purchase before they are processed.
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Once shipped, cancellations are not possible.
How to Request a Return/Refund
To start a return or refund process, please contact our support team:
📧 Email:[tiptopskincare1@gmail.com]
📞 Phone: +[+447474261905]
✅ Tip Top SkinCare values your trust and aims to provide the best skincare shopping experience. Thank you for choosing us!